Clinic Service Representative - Bayshore

Clinic Service Representative – Bayshore

Fox Point, WI

May 9, 2026

Job Summary

This role is an active member of the front desk team and welcomes patient families for their appointment, serving as a liaison between families and the clinical team.

• Provide exceptional patient experience by assisting patients, parents, providers, and other staff through standard front desk functions, including check‑in and check‑out services following access modules and the Patient Experience Promise.
• Utilize EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform, and In Basket Review.
• Support registration of patients and/or legal guardians with a MyChart account and access.
• Secure appropriate release of information authorization and maintain HIPAA compliance.
• Enter all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document, including obtaining demographics, proper consent, insurance cards/information, as applicable.
• Maintain proficiency with EPIC and other applications or competencies as required.
• Understand and adhere to Children’s Organizational Code of Ethics and ensure actions comply with applicable policies, regulations, and laws.
• Monitor WELL platform and respond in a timely and professional manner.
• Assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• 1+ year related work experience.
• 1+ year work experience in a healthcare setting.

• Knowledge of medical terminology (quiz to be completed prior to hire), medical menu software, medical billing, patient scheduling, and business office procedures.
• Excellent interpersonal skills to assist patients, parents, physicians, and other staff.
• Strong concentration skills to serve a variety of people in a fast‑paced environment and handle incoming calls efficiently and accurately.
• Flexibility to prioritize efforts to meet the needs of patients, parents, physicians, and other staff.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at‑will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.