Clinic Unit Coordinator

Burnett Medical Center Inc seeks a Clinic Unit Coordinator to support efficient clinic operations in a rural critical access hospital. Responsibilities include coordinating patient scheduling, registration, and check-in, managing phone calls and documentation, and supporting providers with accurate records and orders. The coordinator works closely with nurses, physicians, and ancillary staff to ensure timely patient flow, excellent customer service, and adherence to healthcare policies and confidentiality standards.

This role thrives in a team-focused, patient-centered environment with opportunities for cross-training and professional growth.

Responsibilities

• Coordinate patient scheduling, registration, check-in, and check-out processes
• Answer and route clinic phone calls; relay messages to providers and nurses
• Maintain and update electronic health records with accurate patient information
• Support providers with orders, forms, referrals, and documentation follow-up
• Verify insurance information and collect co-pays or required documentation
• Monitor patient flow to minimize wait times and optimize provider schedules
• Ensure compliance with HIPAA and clinic policies for confidentiality and safety
• Collaborate with nurses, physicians, and support staff to resolve workflow issues
• Assist with preparing charts, reports, and basic clinic correspondence
• Participate in cross-training and quality improvement initiatives

Required Skills

• Patient scheduling
• Medical office administration
• Electronic health records (EHR)
• Medical terminology
• Insurance verification and billing basics
• HIPAA compliance
• Clinical documentation support
• Multiline phone systems
• Data entry and accuracy
• Customer service in healthcare