Manager, Psychiatric Services

Responsibilities

• Responsible for successful day-to-day clinical operations and delivery of quality services across in‑person and virtual care settings.
• Assesses practice and develops training plans to develop clinical staff competencies and skills.
• Works with site managers, clinical and admin leadership to manage scope of work performed by medical assistants, RNs and other clinical staff support positions.
• Works with leadership to support implementation of quality improvement initiatives and improve patient experience and outcomes, care coordination, and access to services through both onsite and telehealth platforms.
• Works with leadership to develop program policies, procedures, workflows, and training to support department functioning.
• Identifies training needs and develops training plans for the department.
• Works with managers on staffing and coverage to promote access to care and provide effective service delivery.
• Supports patient access initiatives and population health management efforts.
• Ensures that care coordination activities are implemented efficiently and timely.
• Prepares management and financial reports, studies, collects patient statistics as required.

• Bachelor's degree in social work, health care administration, public health or related field required; master's preferred.
• Five years of prior experience in project and/or clinical management position required (or equivalent combination of education and experience).
• Experience in behavioral health or related setting required.
• Experience with process design, change management, and staff training preferred.
• Prior experience with EHR and MS Office preferred.