Patient Care Coordinator

Objective

The Patient Care Coordinator improves the patient experience at PT Plus clinics by making care accessible, welcoming, and seamless. As the first point of contact, you’ll help consumers become patients, ensure proper case setup, and provide the support that allows our clinical team to focus on what they do best — Touching Lives.

At PT Plus, we’re more than a therapy clinic — we’re a community dedicated to Touching Lives. Guided by our values of Local (committed to our communities), Service (for each other and our patients), and Excellence (striving to be better tomorrow than we are today), we believe that every interaction is an opportunity to make a difference. Our Patient Care Coordinators bring that mission to life with every smile, phone call, and act of service.

• Welcome patients warmly, respond to questions, and support them through their care journey.
• Share knowledge of PT Plus services and programs, helping patients understand their options.
• Manage check-in, check-out, and payment processes with professionalism and accuracy.
• Ensure all patient paperwork is completed, scanned into the EMR the same day, and securely handled.
• Maintain a clean, organized, and professional clinic environment.
• Support clinic operations by monitoring inventory and restocking supplies.
• Help maintain strong appointment schedules through efficient scheduling practices.

• Manage central phones, messages, and faxes with timely follow-up (within 24 hours/1 business day).
• Reach out promptly to new referrals to welcome them to PT Plus and start their care journey.
• Review EMR task lists daily to ensure accurate and timely patient case management.
• Verify insurance benefits and educate patients clearly about their coverage and fees.
• Complete insurance authorization processes as needed, ensuring uninterrupted care.
• Communicate proactively with patients and clinical staff about insurance updates, benefit limits, and potential barriers to care.

• Support clinic operations as needed with flexibility and a team-first attitude.

• A personable, compassionate individual with a passion for patient care and helping others.
• Previous healthcare, customer service, or administrative experience preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both in person and over the phone.
• Comfort with technology and ability to learn EMR and billing systems.
• Team-oriented mindset with a commitment to service and excellence.

• Be part of a mission-driven practice that makes a difference in southeastern Wisconsin communities.
• Work in a supportive environment where service, teamwork, and growth are valued.
• Gain experience in healthcare operations and patient support.
• Competitive pay and benefits package.
• The chance to touch lives every day — from the first call to the last appointment.