Operations Supervisor - Patient Access

• Location 238 Front St.,Cashton, WI, 54619,United States
• Base Pay $24.98 - $34.96 / Hour
• Employee Type Full Time

• Name Human Resources
• Phone
• Email careers

Scenic Bluffs is currently hiring for a full-time Operations Supervisor
- Patient Access whois responsible for leading the daily work, workflow, and front-line staff for assigned patient access and support services. The supervisor directly leads Community Health Workers, Patient Access Coordinators (Help Team), and Outreach & Enrollment Specialists who help patients overcome barriers to care, connect with community resources, obtain prescription assistance, address social drivers of health, and enroll in or maintain health coverage.

The Operations Supervisor
- Patient Access turns organizational priorities into the daily work of the Patient Access team, coaches and develops staff, monitors day-to-day team performance, resolves routine operational issues, and escalates broader resource, policy, or cross-departmental issues to the appropriate leader. The supervisor works closely with Operations Directors and clinical teams to ensure patients experiencing financial, social, coverage, transportation, medication, or other barriers are identified, connected with appropriate resources, and supported in accessing and completing needed care.

Daily Operations & Front-Line Leadership

• Lead the daily work of Community Health Workers, Patient Access Coordinators/Help Team staff, and Outreach & Enrollment Specialists.
• Coordinate daily staffing, coverage, schedules, work queues, caseloads, assignments, and follow-up so patients receive timely and reliable assistance.
• Adjust daily assignments and workflow in response to patient needs, staffing changes, referral volume, enrollment deadlines, community needs, and organizational priorities.
• Monitor front-line productivity, timeliness, accuracy, documentation, attendance, service standards, and adherence to established workflows and expectations.
• Supervise, coach, train, develop, and evaluate assigned staff; address performance or conduct concerns promptly and in coordination with Human Resources and appropriate leadership as needed.
• Support recruitment, onboarding, orientation, cross-training, and ongoing development of assigned team members.
• Ensure patients experiencing barriers to care receive timely, coordinated assistance from the appropriate Patient Access team member.
• Oversee daily workflows for prescription assistance programs, Medicaid and Marketplace enrollment and renewals, social drivers of health screening and follow-up, community resource navigation, transportation needs, and other barriers to care.
• Establish reliable referral, follow-up, and handoff processes so requests for assistance are tracked and patients are connected to appropriate internal or external resources.
• Monitor team caseloads and service measures, including referrals received and completed, outreach attempts, patient connections to resources, prescription assistance activity, social-needs follow-up, coverage applications and renewals, timeliness, and documentation.
• Conduct routine quality reviews of documentation, referral follow-up, enrollment work, patient assistance activities, and other assigned processes; coach staff and correct daily workflow issues.
• Build effective working relationships with clinical teams, pharmacy, revenue cycle, behavioral health, community organizations, social-service agencies, payers, and other partners needed to resolve patient barriers.
• Promote a patient-centered, no-wrong-door approach in which staff help patients navigate to the appropriate internal or external resource.

Access Improvement Support

• Review relevant access information as directed by Operations Directors and help identify patient-level barriers, recurring themes, or opportunities where the Patient Access team can support organizational efforts to improve fill rates, reduce no-shows, and improve access to care.
• Implement assigned patient outreach, navigation, reminder, barrier-resolution, or follow-up strategies developed in collaboration with Operations Directors and other leaders to support access improvement.
• Identify recurring patient barriers and communicate themes, risks, and improvement opportunities to Operations Directors and other appropriate leaders to inform broader access-improvement efforts.
• Use operational data, direct observation, patient feedback, and staff input to identify daily workflow problems within assigned Patient Access services…