Bell Attendant - Seasonal

Bell Attendant Job Summary

As a Bell Attendant at The Osthoff Resort & Spa, you are not just a team member—you are a performer on the front stage, setting the tone for every guest’s experience. Your role is about creating a lasting, positive impression through your warmth, energy, and sincere hospitality. Whether you are greeting a family arriving for their first vacation or bidding farewell to a guest at the end of their stay, every interaction is an opportunity for you to deliver a performance that resonates with guests and creates memories.

With each guest, you’ll demonstrate what it means to be a true host, leaving them with a sense of belonging, appreciation, and connection to our resort.

• Create a Welcoming
  
  Experience:
  
  Greet each guest with a genuine, warm welcome that makes them feel like they are the most important person in the room. Your energy, enthusiasm, and attention to detail will help set the stage for a memorable stay.
• The Art of the Farewell:
  When guests are leaving, deliver a heartfelt, sincere thank you. Make their departure just as memorable as their arrival, leaving them with a lasting impression of exceptional service.
• Personalized Guest Service:
  Assist with luggage, provide resort information, and cater to each family’s unique needs, making every moment feel personal and special.
• Engage with Energy:
  Keep a positive, high‑energy presence on the bell stand and in the lobby, ensuring the space feels alive and inviting.
• Seamless Transitions:
  Smoothly transition guests from arrival to check‑in and departure to a fond farewell, guiding them with grace and a smile.
• Behind‑the‑Scenes Support:
  Keep luggage carts organized, ensure safety protocols are followed, and work with your team to meet guests’ needs.

• A passion for delivering exceptional, theatrical customer service that goes beyond the ordinary.
• A strong presence with the ability to engage and interact with guests of all ages, especially families.
• Physical ability to lift and carry luggage (up to 50 lbs) while maintaining poise and professionalism.
• Flexible schedule, with availability to work evenings, weekends, and holidays.

• Authentic Charisma:
  You exude warmth and energy, naturally making guests feel at ease with your approachable, friendly demeanor.
• Vibrant Enthusiasm:
  Every interaction is an opportunity for you to shine, and you bring energy to each moment.
• Improv
  
  Skills:
  
  You think on your feet, adapting to changing circumstances and making each interaction feel unique.
• Attention to Detail:
  You notice the little things that elevate the experience—whether it’s a special request from a child or ensuring a family feels valued and taken care of.
• Genuine Empathy:
  You care deeply about making each guest feel special, with a sincere interest in their experience.

If you’re ready to perform on the front lines, creating unforgettable moments for families through your exceptional hospitality, we’d love for you to join our team. As a Bell Attendant, every day is an opportunity to perform in the most important role—making guests feel at home and celebrated.

Our mission is to deliver the best resort experience to our guests. We strive to create a positive and supportive work environment where our team members can thrive. Enjoy benefits such as competitive pay, flexible scheduling, and resort‑wide discounts! We offer flexible scheduling to fit your lifestyle because we value work‑life balance and know your time is important. At The Osthoff Resort & Spa, you’re not just a part of our team—you’re part of our family.

Come grow with us and love where you work!

The Osthoff Resort & Spa is an Equal Employment Opportunity Employer.

At The Osthoff Resort & Spa, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world‑class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort & Spa is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway.

Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.