Banquet Captain

Banquet Captain

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.

As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you'll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

The Banquet Captain plays a key leadership role in ensuring the flawless execution of all banquet and event functions at Dellshire Resort. This position supervises banquet staff during setup, service, and breakdown, ensuring that every event exceeds guest expectations and aligns with Banquet Event Orders (BEOs) and resort standards. The Banquet Captain acts as a liaison between the Banquet Manager, Culinary, and Event Services teams, providing hands-on leadership, clear communication, and exceptional guest service.

Why You'll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You'll Do

• Supervise, lead, and assist banquet servers and setup staff during events to ensure high-quality service and presentation.
• Review all Banquet Event Orders (BEOs) prior to each function to ensure proper setup, staffing, and timing.
• Conduct pre-shift meetings to review event details, assignments, and service standards with the team.
• Ensure event rooms are properly set up according to diagrams, guest counts, and specifications.
• Oversee service of food and beverages to ensure accuracy, timeliness, and guest satisfaction.
• Communicate effectively with the Culinary team regarding event timing, meal courses, and special requests.
• Monitor staff performance, appearance, and adherence to Dellshire Resort's standards of hospitality and professionalism.
• Resolve guest concerns promptly and professionally, escalating to the Banquet Manager as needed.
• Assist with event setup, breakdown, and post-event…