HOTEL MANAGER - 2nd

Hotel Manager

The Hotel Manager is responsible for the overall daily operation, guest experience, and financial performance of the hotel and leads the front desk and housekeeping operations. This position ensures seamless coordination between hotel operations, casino services, hotel maintenance, and convention/event activities to deliver exceptional guest service, maximize occupancy and revenue, and maintain operational efficiency.

Must have ability to render levelheaded and sound business decisions in stressful or emergency conditions to maintain adequate control of give situations. Shall be able to work unusual hours, days, nights, weekends, and holidays. The Manager shall be responsible to support the overall vision and direction of all Hotel activities in alignment with the Mission, Vision and objectives of the company and in full accordance with all Operational Policies and Procedures, and Gaming Regulations.

Essential duties and responsibilities include developing and implementing an effective strategy of organization for the Hotel, generating projected revenue levels and consistent guest satisfaction, establishing operational unity among all divisions and departments of the hotel, allocating funds, providing guidance and support of department heads in operational and financial issues, working with Hotel Supervisors to analyze service and general operations of all departments in the Hotel on a daily basis, ensuring proper use of the property management system (PMS) and other hospitality technology systems, managing room availability for casino VIPs, group blocks, and convention attendees, monitoring room inventory, occupancy, and rate management in coordination with revenue management, identifying opportunities to maximize hotel revenue through strategic inventory management, monitoring all departmental costs including labor, rentals, and controllable costs, analyzing performance metrics including Occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and guest satisfaction, maintaining a working knowledge of marketing principles and market segments, establishing and maintaining an appropriate level of community involvement, ensuring a maximum level of service and satisfaction throughout the hotel is achieved and maintained, ensuring exceptional service standards for all hotel guests including casino players, leisure travelers, and convention attendees, addressing and resolving guest concerns or service recovery situations promptly, facilitating the flow of information, organizing and presiding over regularly scheduled meetings with the Hotel Front Desk and Housekeeping Supervisors, fostering a positive team culture focused on hospitality, accountability, and collaboration, ensuring staff scheduling aligns with business levels and major events affecting the hotel, held accountable to the highest degree, for accuracy and thoroughness of hotel records and reports, maintaining various departmental logs and reports, creating a monthly Executive Summary for the Hotel, maintaining adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees as needed, preparing financial forecasts, monitoring Hotel budgets, to ensure effective cost-control, maintaining safety, sanitation, and security protocols throughout the hotel, responsible for maintaining a consistent, regular attendance record, and performing other duties as assigned.

Supervisory responsibilities include directly supervising the activities of the Hotel Management staff and indirectly supervising the activities of employees throughout the Hotel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification requirements include being at least 21 years of age or older, a high school diploma (or HSED) or GED, five years of progressive hotel operations experience, and 2-3 years in a hotel leadership or management role. Preferred qualifications include a bachelor's degree in Hospitality Management, Business Administration, or related field from a four-year college, experience in a resort, casino hotel, or convention center environment, strong knowledge of hotel operations including front desk and housekeeping, experience working with a property management system (PMS) such as OPERA or similar systems, excellent communication, organizational, leadership, and analytical skills, and ability to understand and manage the in-depth intricacies of the Sales, Engineering, Housekeeping, Laundry and Front Desk Divisions required.