Conference Center Director

• Location 13767 W COUNTY ROAD B,Hayward, WI, 54843,United States
• Base Pay $75,418.00 - $94,273.00 / Year
• Job Category Conference Center
• Employee Type Exempt - FT
• Manage Others Yes

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Basic purpose or function: Responsible for generating Conferences, meetings and banquet event sales ensuring that services and offers exceed our guests’ expectations. Develop higher property-wide revenue through outside sales of meeting space. Duties include leadership for the Conference Center operation, a 360-degree sales process for new business including lead generation, prospecting, closing sales and follow through with the same enterprises or individuals for successive engagements.

• Collaborate directly with the Executive Director of Hospitality, Hospitality Manager , Food & Beverage Manager, Marketing Manager, Player Development Manager, and other Conference Center Team Members to plan, organize, and direct high-profile events, weddings, conferences, concerts, and other special occasions for guests ranging between 10 to 3,000 resulting in a positive experience.
• Collaborate with other departments to ensure seamless coordination in a professional manner, aiming to exceed guest expectations.
• Meet or exceed budget-with appropriate focus on financials in the Conference Center and Casino Entertainment departments and strategies for constant improvement of results.
• Work with IT to acquire and/or arrange the necessary production equipment (e.g. sound, lights, decorating) to support all events.
• Work with the Food & Beverage Manager to develop and maintain a cost-effective banquet and function pricing structure and comply with casino billing procedures.
• Work with the Marketing Manager and Hospitality Manager to ensure cross communication and arrange publicity for internal and external Conference Center events. Use the Marketing Design Request form to request signage, tickets, monthly marketing flyer inserts, and requests for electronic billboard event postings.
• Recruit, select, train, coach, schedule, evaluate, discipline, and hold team members accountable as necessary, following the procedures of the HR Department
• Recognize performance achievements and celebrate team successes.
• Oversee all with Personal Action Forms, Disciplinary Notices, Incident Reports, Team Member Performance Evaluations and Team Member recognition.
• Calculates and computes all functions of time management system for time and attendance.
• Actively promote and represent the Casino, Lodge and Conference Center in the community and at various organizations.
• Knowledgeable of all software within each department: POS, PMS, Lodge, Conference Center, Food and Beverage software.
• Develop and maintain positive business relationships with all guests, vendors, and other external partners to ensure satisfaction and repeat business.
• Understand, support, and administer compliance with the health and safety regulations.
• Monitor and maintain an accurate inventory of supplies and equipment.
• Develop and implement marketing strategies, sales strategies, and action plans to promote services and increase revenue.
• Conduct regular physical inspections to ensure all standards of excellence are being met. Ensure proper maintenance of facilities and equipment.
• Managing guest feedback and resolving complaints or issues promptly in a professional manner aiming to exceed guest expectations.
• Facilitate and maintain on-going communication and collaboration with various departments, such as Marketing, Security, Maintenance, MOD, and VIP Hosts to ensure seamless operations.
• Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations, and providing ongoing training and development.
• Establish standardized event procedures and train Team Members on how to properly execute them.
• Specify Team Member’s requirements for the event with the ability to delegate event planning tasks where necessary.
• Create and revise room layouts according to each event within the Conference Center.
• Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, and decorating.…