Group Rooms Coordinator

Group Rooms Coordinator

Dellshire Resort Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you'll join a team dedicated to awakening imagination, wonder, and connection.

The Group Rooms Coordinator serves as the primary liaison between the Sales, Reservations, and Front Office teams to ensure accurate and efficient management of group room blocks and guest details. This position is responsible for maintaining organized group records, managing room lists, and ensuring all details are communicated clearly to internal departments and clients. The Group Rooms Coordinator plays a vital role in delivering seamless group experiences that reflect Dellshire Resort's high standards of service, organization, and professionalism.

Why You'll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You'll Do

• Manage all aspects of group room blocks, including setup, monitoring, pickup, and release of unused rooms.
• Communicate with Sales, Conference Services, and Reservations teams to ensure all group details are accurate and up to date.
• Input and maintain group information, billing instructions, and rooming lists in the property management system.
• Prepare group resumes and communicate key details to Front Office, Housekeeping, and other relevant departments.
• Process rooming list changes, special requests, and VIP designations in a timely and professional manner.
• Verify billing arrangements and coordinate with Accounting for group deposits, billing, and final reconciliations.
• Provide prompt and courteous service to meeting planners, group contacts, and internal teams.
• Track and report on group pickup pace, cut-off dates, and attrition to support revenue management decisions.
• Maintain detailed documentation of all group communications, modifications, and confirmations.
• Assist with overflow and individual reservations during high-volume periods as needed.
• Ensure all group correspondence aligns with Dellshire Resort brand standards and service expectations.
• Support the Reservations Manager with departmental administrative duties as requested.

What are we looking for?

Who You Are

• High school diploma or equivalent required; degree or coursework in Hospitality Management preferred.
• Minimum 1–2 years of hotel or resort reservations or sales coordination experience required.
• Strong organizational and communication skills with attention to accuracy and detail.
• Knowledge of property management and reservations systems (Opera, Syn Xis, or similar) preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Excellent interpersonal and problem-solving abilities.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Professional demeanor with a commitment to providing exceptional guest and client service.
• Flexibility to work varied hours including weekends and holidays as required by business needs.
• Other duties as assigned by Manager.

Join us in creating something extraordinary. Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every reservation tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note:

This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.