2nd shift - Front Office Attendant

2nd Shift - Front Office Attendant

Position:
Front Office Attendant Hourly:
Nonexempt/Full-time

Location:

Gaming Division

Reports to:

Front Office Coordinator

Responsibilities:

• Attend all required training sessions and adhere to established rules, regulations, and policies.
• Participate in the random drug testing program and work effectively with individuals of diverse personalities.
• Wear the approved departmental uniform and report to work reliably and punctually.
• Maintain compliance with workplace policies and procedures, including answering and processing all incoming calls professionally.
• Check bulletin boards and logbooks for updated information and promptly forward messages and faxes to guests and internal departments.
• Familiarize yourself with room types, rates, packages, and amenities, as well as resort activities, venues, and promotions.
• Record and follow up on guest requests, using radio communication for emergencies and non-emergencies.
• Maintain a welcoming presence at the front desk, addressing guests by name whenever possible and responding courteously and efficiently.
• Uphold high service standards to enhance guest satisfaction, greeting and registering guests upon arrival, and handling special requests.
• Report pertinent information to supervisors, process guest payments accurately, and monitor lobby traffic flow for efficiency.
• Assist with other tasks as needed, including booking reservations, collaborating with supervisors on room blocks for groups, and handling guest complaints with active listening and resolution attempts.
• Interact with guests, peers, and other departments, maintaining cleanliness and orderliness at the front desk and PBX area.
• Prioritize and multitask effectively, assisting other team members during staff shortages, and completing end-of-shift paperwork and bank deposits securely.
• Return telephone messages promptly, respond to guest inquiries promptly and professionally, and perform any other assigned duties.

Qualifications &

Education:

• High School Diploma or GED is preferred. High School Diploma or GED is required if you are 19 years old and under.
• Courteous and friendly demeanor.
• Previous experience in a similar position preferred.
• Computer literacy and typing skills (Microsoft Word and Excel).
• Experience with hotel management software is a plus.
• Good verbal and written communication skills.
• Ability to understand and follow policies and procedures.
• Strong critical thinking and problem-solving skills.
• Exceptional guest service skills.
• Ability to maintain positive working relationships.
• Understanding of a 24/7 operation.
• Flexible schedule availability.
• Strong organizational and interpersonal skills.
• Ability to obtain and maintain a Mohican Nation Gaming License.
• Must pass Criminal Investigation Background Check and pre-employment drug screening.
• Must be willing to work all shifts, weekends, and holidays.
• Positive attitude and teamwork mentality.
• Willingness to adapt to change and pursue self-development.
• Eligible for employer's liability insurance.
• Must be at least 18 years of age.

Work Conditions:

• Constant hand movements and standing, with occasional walking, bending, and reaching.
• Occasional pushing/pulling and lifting/moving up to thirty (30) pounds.
• Specific vision abilities are required.
• A smoke-free work environment with varied noise and dust levels, depending upon location.

How to Apply:

Application can be submitted by clicking on the APPLY button above.

Disclaimer:
The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.