Front Desk Manager

Genuine hospitality begins and ends with our associates.

Each of our hotels delivers an authentic experience that honors its community. Our associates are the bedrock of that experience. We take seriously our responsibility to invest in our employees so that they may build long‑lasting hospitality careers. If you’re interested in a career at any of our properties, or if you’d like to work at our corporate office in Madison, Wisconsin, click below to view all available positions.

Hospitality is one of the most resilient, adaptable and dynamic industries on the planet. It is an industry of constant change, where technology and innovation combine with genuine interactions to improve the guest experience.

Position: Front Desk Manager

Location: Eagle Harbor Inn

9914 Water Street

Ephraim, WI

Job : 870

# of Openings: 0

With nearly two decades of hospitality expertise, IDM Hospitality Management Group (“IDM”) is one of the country's leading developers, operators, and support teams within the independent and boutique sectors throughout the country. IDM operates over a dozen award‑winning hotels throughout multiple states.

Come join our team as Front Desk Manager at Eagle Harbor Inn, in beautiful Door County, Wisconsin!

As the Front Desk Manager, you will oversee the daily operations of the front desk. This includes coordinating and expediting the registration and checkout processes, in addition to the completion of administrative duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet and welcome guests upon arrival
• Register guests into the computer, verifying reservation, address, and credit information
• Ensure the Guest Service Agents act in accordance with the set‑forth standard operation procedures
• Focus on revenue management operations and daily inventory assessment
• Accept payment for guests’ accounts both at the time of registration and at checkout
• Maintain a house bank and make a deposit and accurate report of receipts daily
• Cash checks and exchange currency for guests
• Supervise and train the front desk associates as needed, ensuring the correct sequence of events for proper registration and checkout of guests
• Assign specific tasks to front desk agents related to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk
• Provide ongoing training and support to front desk agents
• Revenue Management daily functions
• Maintain all front desk related equipment and a par stock of supplies
• Perform all duties as assigned

• Maintain a daily log of all guests’ opportunities with corrective action steps
• Follow‑up on any unresolved situations in a timely manner and pass on appropriate information to other managers for handling
• Follow‑up on credit opportunities
• Training of all new associates
• Assist in revenue management daily operations, ensuring reservation systems are open for inventory sale

• High School Diploma or GED (required)
• 2+ years of hands‑on experience in guest services, front desk, or related within the hotel industry (required)
• Prior supervisory experience (preferred)

• Basic computer skills; knowledge of and ability to use Microsoft applications (Outlook, Excel, Word, etc.)
• Excellent verbal and written communication skills; excellent problem‑solving skills
• Excellent organizational and time‑management skills and attention to detail
• Maintain a friendly and professional demeanor, contributing to a positive guest experience and environment
• Adapt to changing circumstances and guest needs with flexibility and composure
• Demonstrated skills in supervising a team
• Building mutual trust, respect, and cooperation among associates and property leaders
• Ensuring property policies are administered fairly and…