Security, Guest Services

The Osthoff Resort is seeking a friendly, professional, and guest-focused individual to join our Security team!

• Provide prompt friendly and courteous service in all aspects of the job
• Will be on stage when we are at the front desk or visible to our guest and will act accordingly
• Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner
• Handle stressful situations calmly and professionally
• Comply with all AAA Four-Diamond service standards.
• Respond to guest or employee inquiries, concerns or complaints in a courteous, timely and efficient manner
• Complete daily security reports, copy and give to the appropriate department heads
• Complete rounds of the resort grounds on a regular basis throughout the scheduled shift
• Complete lock up of resort property on a nightly basis
• Have a complete understanding of the Emergency Procedures
• Have a complete understanding of the Security Officers Handbook
• Respond to all emergencies (911, fire and smoke alarms, etc.) within the resort
• Respond to guest complaints regarding noise, etc.
• All other duties as assigned by department Director and/or Executive Team members

• Education:
  
  High School Diploma
• Strong customer/guest service skills
• High degree of professionalism
• Hospitality experience preferred
• Previous Front Desk Service experience is ideal, but not required
• Basic computer skills
• Must possess a positive attitude as a contributor to a diverse work environment
• Holiday and weekend availability
• Ability to learn quickly and accurately
• Ability to stand, walk, and sit for a period of up to eight hours in addition to occasionally lifting up to 50 pounds

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance.

Here at The Osthoff, you’re more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round.

Whether you’re seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.