HOTEL MANAGER - 2nd Posting

Hotel Manager

The Hotel Manager is responsible for the overall daily operation, guest experience, and financial performance of the hotel and leads the front desk and housekeeping operations. This position ensures seamless coordination between hotel operations, casino services, hotel maintenance, and convention/event activities to deliver exceptional guest service, maximize occupancy and revenue, and maintain operational efficiency.

Must have ability to render levelheaded and sound business decisions in stressful or emergency conditions to maintain adequate control of given situations. Shall be able to work unusual hours, days, nights, weekends, and holidays. The Manager shall be responsible to support the overall vision and direction of all Hotel activities in alignment with the Mission, Vision and objectives of the company and in full accordance with all Operational Policies and Procedures, and Gaming Regulations.

Essential Duties And Responsibilities

• Shall develop and implement an effective strategy of organization for the Hotel, coordinating with all levels of Hotel Management, as well as the Hospitality Director, to determine objectives for future growth and expansion.
• Shall generate, through proper supervision of assigned areas, projected revenue levels and consistent guest satisfaction.
• Shall establish operational unity among all divisions and departments of the hotel, as well as standards for performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
• Shall allocate funds, authorize expenditures, in planning budgets for all departments within the Hotel.
• Shall provide guidance and support of department heads in operational and financial issues.
• Shall work with Hotel Supervisors to analyze service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed.
• Ensures proper use of the property management system (PMS) and other hospitality technology systems.
• Manages room availability for casino VIPs, group blocks, and convention attendees.
• Shall monitor room inventory, occupancy, and rate management in coordination with revenue management.
• Shall identify opportunities to maximize hotel revenue through strategic inventory management.
• Monitors all departmental costs including labor, rentals, and controllable costs.
• Shall analyze performance metrics including Occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and guest satisfaction.
• Shall maintain a working knowledge of marketing principles and market segments, in order to assist Supervisors in establishing selling strategies to meet the marketing needs of the Hotel.
• Shall establish and maintain an appropriate level of community involvement.
• Shall ensure a maximum level of service and satisfaction throughout the hotel is achieved and maintained.
• Shall ensure exceptional service standards for all hotel guests including casino players, leisure travelers, and convention attendees.
• Shall address and resolve guest concerns or service recovery situations promptly.
• Shall facilitate the flow of information, organizing and presiding over regularly scheduled meetings with the Hotel Front Desk and Housekeeping Supervisors.
• Shall foster a positive team culture focused on hospitality, accountability, and collaboration.
• Shall ensure staff scheduling aligns with business levels and major events affecting the hotel.
• Held accountable to the highest degree, for accuracy and thoroughness of hotel records and reports
• Maintains various departmental logs and reports, creates a monthly Executive Summary for the Hotel.
• Shall maintain adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees as needed.
• Shall prepare financial forecasts, monitor Hotel budgets, to ensure effective cost-control.
• Maintains safety, sanitation, and security protocols throughout the hotel.
• Responsible for maintaining a consistent, regular attendance record.
• Shall perform other duties as assigned.

Supervisory Responsibilities

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