Assistant General Manager

The Assistant General Manager ("AGM") is a pivotal position in the operation of Eagle Harbor Inn, as it interfaces with both guests & staff, to facilitate excellent experience by guests, while overseeing the staff to ensure this deliverable. The AGM answers to the General Manager, as a full time salaried position.

• Directly manage the Front Desk Staff;
  Hire, train, coach, review
• Ensure consistent & ongoing training of FD Staff
• Ensure excellent service to deliver premier guest experience
• Daily review of guest departures, arrivals, & special requests for followup
• Maintain a clean/organized work environment for Front & Back Office
• Ensure Daily Deposits are balanced
• Manage The Residence bookings on AirBnB & Lodgical
• Monitor Rotation between Suites to ensure rentals are even
• A/R;
  Verify all departed guests have a 0 balance
• Ensure email & phone communications are hospitably handled each shift
• Provide support of FD by filling shifts & assist on phones in Back Office
• Respond to Group/Event requests promptly; ensure room blocks are dropped
• Troubleshoot reservation issues
• Facilitate creation & implementation of packages & Add-ons;
  Inventory
• Respond to reviews/comments left by guests in Revinate
• Create Monthly Owner Stay List
• Onsite expert in Software:
  Lodgical, Ambiance & Revinate
• Facilitate OTA deductions are done by end of each month
• Organize monthly lunch May – Oct

• Assist answering phones when in the Back Office
• Responsible for the Night Phone on the GM’s days off/week (as instructed by GM)
• Compile & complete weekly staff schedules, 3 weeks out
• Purchasing of suite replacement & maintenance items; price, store
• Update Replacement List as necessary
• Assist GM in physical management of property with phone calls to contractors
• Facilitate seasonal projects done by Front Desk Staff, i.e. Update In-Room Books
• Provide on site photos & story ideas to Marketing Coordinator
• Do room setups, shutdowns when Housekeeping is not scheduled; winter only
• Assist GM with capital project fulfillment
• Facilitate completion of Seasonal Task List as pertains to the Front Desk

• Conduct property orientation for employees at all levels to enhance professionalism, responsiveness, and guest service quality.
• Assist the GM in implementing operations strategies to ensure IDM Hospitality’s operational standards are consistently met throughout the hotel.
• Assist the annual business planning and budgeting process.
• Collaborate with IDM Hospitality in recruiting and onboarding associate positions as required.
• Perform all other duties as assigned.

• High school diploma or GED with 2 years’ experience in the guest services, front desk, or related professional area

• 2-year degree from an accredited university in Hotel and Restaurant Management, or related major; 1-year work experience required

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

• This is a Full-Time, year-round position with a minimum of 40 hours per week expected.

• Health, Dental and Vision plan
• Paid time off
• 401(k) retirement plan with company match
• Hotel room discounts nationwide
• Disability insurance
• Employee assistance program
• Life insurance

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities.

Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.