Banquet Houseperson

Banquet Houseperson

Salary: $11.00 +tips/ $16.00 per hour +shift differential This is a dual-rate position

Location:

Resort Division

Reports to:

Sales & Events Manager

• Must attend all training provided by the North Star Mohican Casino Resort.
• Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
• Must participate in employee random drug testing program.
• Must be able to work with a variety of people with diverse personalities.
• Must attend all meetings, as assigned.
• Must wear the approved departmental uniform.
• Must be reliable and prompt when reporting to work.
• Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to:
  Employment Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos, and other communication from supervisory or regulatory personnel.
• Responsible for maintenance, and cleanliness of banquet rooms, hallways, storage, and service areas.
• Responsible for setting up, maintaining, and breaking down banquet rooms.
• Ability to follow directions from banquet event orders.
• Provide prompt, efficient, and courteous service to guests.
• Greet guests positively, treating each person as an individual and in a professional manner.
• Assist banquet servers.
• Monitor guest needs on a continual basis ensuring all requests are promptly fulfilled.
• Ability to carry large and heavy trays on a continuous basis throughout a shift.
• Responds quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
• Engage guests in conversation and make their experience memorable.
• Report any guest concerns or complaints to immediate supervisor for resolution.
• Maintain a safe and clean environment for guests and fellow associates.
• Maintain proper stock of all product and supplies needed for service in assigned stations.
• Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
• Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment.
• Perform as a team member and assist fellow associates to ensure a smooth operation.
• Prioritize and handle multiple tasks simultaneously.
• Must adhere to the Casino's Drug and Alcohol-Free Workplace Policy during employment.
• Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to:
  Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos, or other communication from supervisory or regulatory personnel.
• The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organizational needs and/or deemed necessary by the department manager.

• North Star Mohican Casino Resort is looking for a courteous and friendly individual.
• Must possess good communication skills and possess ability to speak effectively and interact well with the customers and employees.
• Must have basic math skills including addition and subtraction.
• Must possess the ability to be mobile 100% of the shift including maneuvering through crowded areas.
• A minimum of six (6) months bartending experience is preferred. If no bartending experience, selected applicant will…