Cafe Coordinator, Kohler Waters Spa

Opportunity

The Cafe Coordinator provides supervisory support for the Kohler Waters Spa Cafe, helping to oversee front-of-house operations and ensure exceptional guest experiences. This role supports daily cafe operations, inventory/ordering management, spa events and activations, and serves as a knowledgeable resource on spa services, amenities, and cafe offerings while upholding Forbes and Kohler Luxury Standards.

Work Mode:
Onsite

Location:
Onsite – Kohler, WI

The Cafe Coordinator provides supervisory support for the Kohler Waters Spa Cafe, helping to oversee front-of-house operations and ensure exceptional guest experiences. This role supports daily cafe operations, inventory/ordering management, spa events and activations, and serves as a knowledgeable resource on spa services, amenities, and cafe offerings while upholding Forbes and Kohler Luxury Standards.

• Perform all duties as Barista and Barista II.
• Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards.
• Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience.
• Manage monthly inventory counts and reconciliation, maintain accurate inventory records, and assist with purchasing, ordering, and cost control initiatives.
• Maintain cafe SOPs, opening/closing procedures, operational documentation, and food safety standards.
• Support onboarding and training new associates on service and operational standards.
• Develop and execute seasonal beverage features, promotions, and cafe initiatives.
• Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility.
• Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings.
• Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience.
• Complete all tasks as assigned by leadership.

This is a full-time position working weekends and weekdays. Hours vary between 5:00 am - 9:00 pm.

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Supervisory experience preferred.
• Availability to work various operational hours. This includes but is not limited to nights, weekends, and holidays.
• Ability to cross-train in multiple cafes, to include back-of-house culinary operations, such as juicing and prep, to support the broader F&B team as needed to ensure a sustainable and efficient workflow.
• Minimum 3 years of experience in specialty coffee or luxury hospitality, with demonstrated leadership or supervisory aptitude.
• Strong interpersonal skills, time management, and attention to detail.
• Proven ability to train others, manage multiple projects simultaneously, and maintain professionalism and effective decision-making in high pressure environments.
• Possession of, or ability to obtain, a Serv Save Certification with the National Restaurant Association or equivalent.
• Advanced knowledge and demonstrated proficiency of espresso machinery, milk science, latte art, nitro systems, and POS operations.
• Previous experience with food preparation preferred.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $16.60 - $24.90 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’…