Front Desk Rotation

Front Desk Rotational.

mpus Water & Theme Park Resort, we value every one of our employees; take great pride in acknowledging our staff . During your program, you will rotate around different Front Desk areas. Your responsibilities include but are not limited to:

• Reports to the Front Desk Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the phone professionally, courteously, and responding to questions with accurate and current information.
• Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Will be responsible for handling a high volume of cash, credit and sales transactions
• Keep front desk area and own station neat, tidy, and clean
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
• Other duties as assigned