Learning & Development Specialist

Job Requirements

The Learning & Development Specialist will research, recommend, develop, and implement educational courses and quality improvement efforts geared toward communication, improving organizational productivity, and employee engagement throughout the credit union. Primary emphasis is in the areas of new employee onboarding, safety & security, leadership training, and regulatory training for all credit union team members.

Develop and implement in‑house training programs based on identified needs. Define training objectives for the programs. Research and obtain needed materials and supplies for each training session. Lead administration of the online learning program for all credit union team members. Establish course assignments, communicate with learners, and work with supervisors in course development. Maintain current knowledge of credit union regulations along with emerging trends and new developments in training practices.

Take a lead role in new employee onboarding. Confer and work with supervisors to develop, maintain, and initiate comprehensive employee training programs, which will include new employee training, compliance with regulations, employee development, and changes in policies, procedures, products, regulations, technologies, etc. Develop and update credit union training manuals & materials, job aids, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.

Research, develop, and implement leadership & supervisory management training programs. Research and assist in contracting outside consultants to provide in‑house training programs. Provide continuing education to staff regarding safety and security. May conduct a credit union needs analysis to identify areas requiring developmental training. Coordinate training sessions on credit union related topics for members and/or the general public. In cooperation with the employee’s supervisor and the Human Resource Director, develop and implement career path programs for employees and continually evaluate the effectiveness of the programs.

Formulate training policies, programs, and schedules. Screen, test, and recommend employees for training programs, as needed. Conduct follow‑up assessments to determine additional training needs. Assist in planning and implementing a cross‑training program for each department, maximizing utilization of credit union personnel during periods of change in workloads. Maintain orderly files on each training session with attention to complete and accurate detailing of attendance and all problems or correspondence.

Compile and analyze data necessary to help the Vice President of Learning & Development develop and monitor the training budget. Support and maintain the employee engagement programs and initiatives that support WCCU’s organizational goals and culture. Participate in meetings and seminars to obtain information useful for designing effective training programs and integrate information into programs. May assist in the coordination of employee attendance at outside training programs.

Explain Credit Union services and fees to members as needed. The Learning & Development Specialist helps to ensure a high level of quality service to members and supports the sales and service culture established by the credit union. Perform other job‑related duties as may be necessary to carry out.

Work Relationships And Scope:
Reports directly to the Vice President of Learning & Development. Will have regular contact with management, employees of the Talent department, and almost all employees at WCCU on a regular basis. Performance Dimensions:
Must maintain the integrity of confidential business information and follow all guidelines on confidentiality. Provide outstanding services to co‑workers & members. Possess the ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities. Promote quality, accuracy, timeliness, reliability, and thoroughness of work performed. Is punctual, flexible, reliable, and…