Training Support Specialist

The Training Support Specialist upholds FFC’s company training strategies by supporting the Training department functions. This role reviews implementation and assesses outcomes to ensure training programs are effectively preparing employees to meet the company’s goals.

• Perform administrative functions for the Training department, including but not limited to preparing training materials, coordinating room and workstation setup, developing agendas, and documenting meeting notes.
• Create and manage scheduling for Training Specialists and the broader department, coordinating calendars across multiple team members to ensure optimal coverage and efficiency.
• Maintain accurate department logs, records, and tracking systems to support operational reporting and compliance.
• Monitor team progress on assignments and initiatives, proactively ensuring deadlines are met and deliverables remain on track.
• Proctor examinations and evaluate/grade assessments as required to support training program integrity.
• Regularly review and update training resources and materials under the direction of the Training Assistant Manager to ensure accuracy and relevance.
• Complete all required tasks associated with new employee onboarding, ensuring a seamless and welcoming experience for incoming staff.
• Deliver developed training content for new employee orientation, basic computer and software proficiency, and refresher training sessions under the supervision of the Training Assistant Manager.
• Draft written training communications, announcements, and instructional materials under the supervision of the Training Assistant Manager.
• Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

• Associate degree in organizational development, human resources, education or related field.
• Minimum 1-year related experience and/or training; or equivalent combination of education and experience.
• Ability to effectively present information to customers, clients, employees and leadership.
• Knowledge of Microsoft Office suite and any applicable role specific development or design software.