Business Process Analyst I​/II

Overview

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job; it’s joining an award-winning culture prioritizing growth and development. Our commitment to supporting team members personally and professionally has earned national recognition. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands.

Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and communities, fostering innovation, leadership, and opportunity at every level. We are more than products we are a team of inspired people doing extraordinary things.

Your Opportunity As a Business Process Analyst I/II for Greenheck Group you will assist in identifying, defining and tracking projects in the business unit as it relates to systems. This may include, but is not limited to, business unit yearly critical initiatives, corporate projects, defining current business processes, system utilization and the exploration of new processes and tools to eliminate waste and provide faster and more accurate throughput within the facilities.

Work with multiple functional areas of the business to identify specific IT/systems initiatives and coordinate corporate resources in support of these projects.

As a Level I

• Work with supervisor to prioritize and support system related projects that could directly correlate to customer satisfaction either internal or external. Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. Ability to manage multiple projects is preferred.
• As directed work with business unit sectors on bottlenecks, standardizing processes and other opportunities for improvement within the business unit.
• Work closely with the Corporate IT teams to assist in the definition of system requirements. Support process improvements and assist, as appropriate, in the definition and implementation of specific corporate IT initiatives as they impact the business unit. Ability to be a liaison for change and support change management within the business unit as applicable.
• Communicate programming needs to the centralized IT department and work closely with Programmers and/or IT Analysts to implement changes in an efficient and timely manner.
• Ability to translate business requirements into system specifications. Gather, document and implement business requirements as well as audit existing business processes to ensure procedures and best practices are being followed.
• Provide technical support and troubleshooting of current systems used for all business unit processes, with an emphasis on manufacturing. This position will focus on the entire order to cash business process and the multitude of systems that may support these processes. This includes but is not limited to JIRA, SAP, MII, etc.

As a Level II

• Work with Business Unit Managers to develop, manage, lead, prioritize and support an on-going list of system related projects that could directly correlate to customer satisfaction either internal or external, productivity gains and/or cost savings. Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. The ability to simultaneously manage multiple projects is essential to be successful in this role.
• Work with business unit sectors to define bottlenecks, standardize and/or enhance processes to execute opportunities for improvement which eliminate human error.
• Partner with the Corporate IT teams to assist in the definition of system requirements. Support process improvements in the definition and implementation of specific corporate IT initiatives as they impact the business unit. Lead change management within the business unit in all aspects of the change management process.
• Communicate programming needs…