After Sales Technical Administrator

Job Description – After Sales Technical Administrator

Supervisory Responsibilities:

N/A

• Verify vehicle is within the warranty period before approving any warranty claims.
• Confirm that the repair aligns with our warranty guidelines and should be approved for warranty.
• Work with the service manager and service writer to get the vehicle into the schedule and dispatch a technician.
• Determine if the repair should be done by an MB technician or if the repair should be completed by the customer and billed back to MB.
• Review all warranty bills to confirm that the customer is charging for an appropriate number of hours.
• Coordinate part orders and delivery to ensure parts are onsite when the technician arrives.
• Work with the various departments to ensure we are providing the best possible experience to the customer.
• Pull data from our engineering software and generate parts manuals for customers.
• Coordinate with a third-party printing company to get manuals printed.
• Ship manuals to the end customer and keep track of the production schedule so manuals are being shipped on time.
• Maintain accurate records of both warranty claims and technical publication status.

• Technical knowledge.
• Excellent communication and interpersonal skills.
• Patience and professionalism when dealing with customers.
• Excellent problem‑solving and communication skills.
• Ability to learn new software and work within them.
• Knowledge of Microsoft excel.

• 2‑year degree in relevant studies or proven experience in after‑sales service or a service‑related field.
• 401K with Company Match
• Life & Disability Insurance
• Flexible Spending Account
• Paid Time Off (PTO) Program
• Paid Holidays
• Reimbursement for Select Personal Protective Equipment (PPE)

Aebi Schmidt is an Equal Opportunity/Affirmative Action Employer.