Lead IT Business Analyst - JDE CNC

Location: Greenville

About Pierce, an Oshkosh company

At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal.

Today, you'll find more than
30,000 Pierce apparatuses
on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.

As a Lead IT Business Analyst you will administer, configure, and support JD Edwards Enterprise One CNC environments including system architecture, security, performance tuning, and lifecycle management. Partner with cross-functional teams to ensure scalable, stable, and repeatable ERP infrastructure solutions that support business and stakeholder requirements.

This position is a 100% onsite role located in Greenville, Wisconsin.

YOUR IMPACT:

These duties are not meant to be all-inclusive and other duties may be assigned:

• Serve as a role model in customer and IT colleague communication, delivering JD Edwards CNC solutions in a timely and effective manner.
• Utilize ITIL methodology and ticketing systems to manage incidents, changes, problems, and service requests within JDE environments.
• Install, configure, and maintain JD Edwards Enterprise One environments including ESUs, ASUs, Tools Releases, and application upgrades.
• Manage and support CNC activities including package builds, deployments, security administration, and environment refreshes.
• Partner with developers, business analysts, and stakeholders to support business requirements through stable and optimized JDE environments.
• Perform system monitoring, troubleshooting, and performance tuning across JDE architecture including web, enterprise, and database servers.
• Maintain and support integrations including AIS, Orchestrator, BSSV, and interoperability frameworks.
• Develop and maintain documentation, standards, and best practices for JDE CNC processes.
• Ensure high availability, disaster recovery, and backup strategies are in place and tested.
• Support and maintain JDE security, user roles, and environment controls.
• Lead CNC-related projects including upgrades, migrations, cloud initiatives, and environment redesigns.
• Collaborate with infrastructure, database, and network teams to ensure optimal system performance and reliability.
• Serve as subject matter expert for JD Edwards CNC, supporting escalations and complex issue resolution.
• Mentor team members on JDE CNC best practices and operational excellence.
• Partner with vendors and Oracle support for issue resolution, patching strategies, and system improvements.
• Participate in capacity planning and long-term strategic roadmap for JDE environments.

MINIMUM QUALIFICATIONS:

• Five (5) or more years of experience in the field or in a related area.
• Experience with JDE architecture, package management, security, server management, troubleshooting, performance tuning, integrations, and system lifecycle management.
• Strong skills in documentation, communication, stakeholder alignment, problem solving, and cross-team collaboration.

STANDOUT

QUALIFICATIONS:

• Bachelors degree in Information Technology or related field

WORKING CONDITIONS:

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:
$ - $

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

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