IT Service Desk

Our client, a leading organization in the engineering and construction industry, is seeking a dedicated IT Service Desk professional to join their team. As an IT Service Desk, you will be an essential part of the IT support team, providing vital assistance across the company to ensure seamless technology operations. The ideal candidate will demonstrate excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, aligning successfully within a dynamic and inclusive work environment.

Job Title: IT Service Desk

Location: Brownsville, Wisconsin

Pay Range: $20/hr+

• Serve as the first point of contact for company-wide IT support requests via phone, email, and in-person interactions.
• Respond promptly to inquiries related to computer systems, software, and hardware issues.
• Follow up with users to ensure issues are resolved efficiently and to gather feedback on support experiences.
• Support mobile devices, including activation, configuration, upgrades, and deployment, utilizing mobile device management (MDM) solutions.
• Assist with maintaining and upgrading mobile devices, software, and applications to ensure optimal performance.

• Associate’s degree or equivalent experience with 0-4 years of relevant IT support experience.
• Proficiency with Windows Operating Systems and Apple technologies.
• Experience with Active Directory and mobile device management (MDM) solutions.
• Strong communication skills, both verbal and written, with the ability to collaborate effectively.
• A valid driver’s license and an acceptable driving record for supporting mobile device deployment and related activities.

• Opportunity to work with a reputable organization committed to quality and safety.
• Investment in your professional development, including training opportunities.
• Supportive and inclusive work environment that values diversity and teamwork.
• Comprehensive benefits package including health, dental, life insurance, and more.
• Paid time off and paid holidays to promote work-life balance.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay