Systems Engineer

Who We Are

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth‑Minded, Trust, and Innovation. Our team dedicates their time working together to provide a phenomenal experience for our customers. Be ready to join a fast‑paced, ever‑evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

We are looking for an MSP Systems Engineer (Managed Service Provider Systems Engineer) who is responsible for managing and supporting the IT infrastructure of client organizations within an MSP environment. The role ensures the efficient, secure, and reliable operation of systems and networks, provides technical support, and implements solutions that improve the client’s IT environment.

• Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
• Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
• Monitor and maintain servers, network devices, and other IT infrastructure components.
• Ensure optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
• Troubleshoot and resolve network and server issues such as connectivity problems, latency, or hardware failures.
• Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
• Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
• Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
• Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
• Offer solutions to complex IT challenges, ensuring high availability and system performance.
• Serve as an escalation point for complex issues that require in‑depth technical knowledge.
• Monitor the health and performance of client networks and systems using monitoring tools such as Nagios, Solar Winds, and Datto.
• Optimize system performance through regular maintenance, updates, and improvements.
• Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
• Support and manage client cloud services (Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (VMware, Hyper‑V).
• Assist with cloud migrations, configuration, backup, and restore processes.
• Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
• Configure and manage backup solutions for client environments to ensure business continuity.
• Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
• Create and update SOPs (Standard Operating Procedures) for common systems and services.
• Build strong relationships with clients by understanding their needs and providing timely technical solutions.
• Communicate technical information in an accessible and understandable way to non‑technical stakeholders.
• Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
• Assist with or lead technical projects such as server migrations, network upgrades, new software implementations, or cloud integrations.
• Manage project timelines, resources, and communication to ensure successful and timely project delivery.
• Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions.
• Collaborate with account managers to ensure client satisfaction and effective service delivery.