ServiceNow Architect Kohler, WI
Listed on 2026-07-20
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IT/Tech
Location: Kohler
Service Now Architect
We are looking for an experienced Service Now Architect to provide strategic direction and technical leadership for a growing Service Now environment in Wisconsin. This contract-to-permanent opportunity is suited for a consultative individual who can align platform architecture with business goals while guiding scalable design, governance, and modernization efforts. The role combines long-range planning with practical collaboration across technical teams, stakeholders, and delivery partners to improve platform performance, data integrity, and process efficiency.
Responsibilities:
• Shape the long-term architectural vision for the Service Now platform, ensuring the environment remains scalable, well-governed, and aligned with enterprise priorities.
• Lead initiatives that strengthen CMDB maturity, improve data stewardship practices, and enhance the quality and reliability of operational reporting.
• Oversee integration architecture across Service Now and connected enterprise systems, including HR applications, asset repositories, and other business platforms.
• Define technical standards and solution design principles that promote consistent development practices and responsible platform governance.
• Advance workflow automation and routing capabilities to streamline service processes and create a more efficient user experience.
• Work closely with engineering and delivery teams to sequence enhancements, reduce technical debt, and improve overall platform health.
• Provide architectural guidance for asset management capabilities, including server lifecycle tracking and broader enterprise asset integration planning.
• Assess emerging platform features such as AI-driven capabilities and automation tools, recommending solutions that improve operational effectiveness.
• Participate in Agile delivery activities by helping refine priorities, reviewing backlog items, and supporting execution across active sprints.
• Offer strategic insight on service operations, operational readiness, and visibility improvements enabled through the platform.
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