Intern, IT Help Desk

IT Help Desk Intern

The IT Help Desk Intern provides entry-level technical support to employees across the organization while gaining hands-on experience in troubleshooting, customer service, and day-to-day IT operations. Guided by experienced IT team members, this intern assists with resolving technical issues, supporting technology workflows, and contributing to a positive and efficient user experience across the company. The position is on-site at our West Salem, WI distribution center.

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. We foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. #Supply Your Future

• Provide first-level technical support to end-users via phone, email, or in-person under supervision.
• Assist with identifying, investigating, and researching technical problems.
• Help manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
• Work with IT team to analyze existing workflows and propose solutions for continuous process improvement.
• Support troubleshooting of basic hardware, software, and network issues.
• Walk users through problem-solving steps and provide clear instructions.
• Assist with installation, configuration, and maintenance of computer systems and applications.
• Support setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
• Document technical issues, solutions, and processes for future references.
• Other duties/responsibilities as assigned

• Actively pursuing Associate or Bachelor's degree in Computer Science or Information Technology.
• Basic knowledge of Microsoft Windows and Office Suite.
• Understanding of basic networking concepts.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Interest in learning security best practice and assisting in their implementation.
• Strong organizational, interpersonal, and written / verbal communication skills

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!