Help Desk Technician - 2nd Shift

We are seeking a proactive and customer-focused Help Desk Technician to join team. This role involves providing technical support to ensure smooth operations of IT systems and resolving issues impacting daily production and office activities. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a dedication to maintaining high-quality service.

• Provide first-line technical support to employees, including manufacturing, quality assurance, logistics, and administrative teams.
• Diagnose and resolve hardware, software, and network-related issues efficiently.

• Install, configure, and update IT equipment such as computers, printers, and handheld devices.
• Monitor and maintain production-related systems, ensuring minimal downtime.

• Use ticketing systems to log, prioritize, and track incidents and requests.
• Ensure timely resolution of issues within agreed service levels.

• Create and maintain user guides and IT-related documentation.
• Train staff on the proper use of company systems, software, and hardware.

• Work closely with the IT team to elevate complex issues and contribute to system upgrades or implementations.
• Assist in maintaining cybersecurity measures, including user account management and awareness programs.

• Proactively identify recurring issues and recommend improvements to IT processes.
• Stay updated on emerging technologies relevant to the food manufacturing industry.

• Associate's or bachelor’s degree in IT, Computer Science, or a related field preferred.
• 1-2 years of experience in a help desk or IT support role.

• Proficiency in Windows OS, Microsoft Office Suite, and basic networking principles.
• Familiarity with ERP systems or manufacturing-specific software (e.g., inventory management, production scheduling).

• Strong communication skills to explain technical issues to non-technical users.
• Ability to work effectively under pressure in a fast-paced environment.

• Logical thinking and the ability to troubleshoot and resolve issues independently.

• Understanding of IT needs in food manufacturing, such as compliance with quality standards and production schedules.

Tues–Thurs: 4:00 PM – 12:00 AM

Friday: 2:00 PM – 10:00 PM

Saturday: 9:00 AM – 5:00 PM