Help Desk​/Desktop Support Analyst North Prairie, WI

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prairie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support.

Responsibilities:

• Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution.
• Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices.
• Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization.
• Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests.
• Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing.
• Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations.
• Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment.
• Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required.
• Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools.
• Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.