IT Support Specialist

• Employee Type Regular Full Time

Description

We are seeking an IT Support Specialist to support reliable, secure, and efficient technology operations across the Bank. This position is a great fit for someone who enjoys solving problems, helping employees use technology effectively, and keeping day-to-day systems running smoothly. The role provides hands-on support for employee technology needs, network connectivity, desktop equipment, user access, and routine IT administration. This position does not include programming responsibilities.

This position is 100% onsite.

• Serve as a point of contact for internal IT support requests, providing timely and professional assistance to employees.
• Troubleshoot and resolve issues involving desktops, laptops, printers, phones, mobile devices, Microsoft 365 applications, and other workplace technology tools.
• Diagnose and resolve network connectivity issues related to LAN/WAN environments, wireless access, VPN access, routers, switches, and related infrastructure.
• Assist with installation, configuration, maintenance, and replacement of workstations, peripherals, and standard software applications.
• Set up and support user accounts, password resets, access permissions, and basic Active Directory administration.
• Assist with office moves, workstation deployments, device replacements, technology rollouts, disaster recovery testing, business continuity support, and backup-related documentation as assigned.

• Associate degree in Information Technology, Computer Networking, Computer Systems, or a related field preferred; equivalent work experience may be considered.
• Two to five years of experience in IT support, help desk, desktop support, network support, or a similar role preferred.
• Working knowledge of network fundamentals and an understanding of virtualization technologies.
• Experience supporting Windows-based environments, desktop hardware, printers, mobile devices, and common business applications.
• Familiarity with Microsoft 365, Active Directory, user account administration, endpoint troubleshooting, documentation, and issue tracking.
• Exposure to firewalls, routers, switches, and basic network security concepts preferred.
• Banking or regulated industry experience is helpful but not required.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical users.
• Excellent customer service and follow-through.
• Strong organization and attention to detail.
• Ability to manage multiple requests and prioritize effectively.
• Willingness to learn new systems, tools, and technologies.
• Ability to work independently and as part of a team.
• Sound judgment when handling confidential or sensitive information.

We’re committed to building long-term careers and relationships. You’ll enjoy competitive pay, comprehensive benefits—including medical, dental, vision, 401(k) with company match—paid holidays, PTO, and opportunities for growth. Become part of a team that values your expertise and invests in your future.

Bank of Wisconsin Dells is an Equal Opportunity Employer.