Systems Administrator

Position Summary

Wausau Tile is seeking a detail-oriented, dependable, and technically skilled Systems Administrator to support the company’s IT infrastructure across office and manufacturing environments. Reporting to the IT Manager, this position will provide day-to-day technical support, maintain critical business and manufacturing systems, and support the company’s ERP/MRP environment. The Systems Administrator will play an important role in maintaining reliable technology operations and minimizing disruptions to production.

The ideal candidate is organized, analytical, customer-focused, and capable of troubleshooting issues independently while knowing when to elevate critical matters to the IT Manager.

• Administer, maintain, and support the company’s IT infrastructure across office and manufacturing environments.
• Provide day-to-day technical support to employees, production staff, and manufacturing operations.
• Monitor network, servers, workstations, printers, scanners, and other technology used throughout the manufacturing facility.
• Troubleshoot hardware, software, network, and connectivity issues to minimize production downtime.
• Install, configure, maintain, and upgrade computers, peripherals, software, and other IT equipment.
• Manage user accounts, security permissions, and access to business and manufacturing systems.

• Support and maintain the company’s ERP/MRP system, including user access, troubleshooting, system issues, and coordination with the IT Manager and ERP vendors.
• Ensure reliable operation of systems that support production, inventory, purchasing, shipping, receiving, scheduling, and other manufacturing processes.
• Support manufacturing technology and systems that interface with the ERP environment, including production-floor workstations, barcode scanners, label printers, and related equipment.
• Assist with ERP enhancements, system upgrades, and continuous improvement projects.
• Respond to system issues affecting production operations and prioritize problems based on their impact to safety, quality, delivery, and production.

• Monitor system performance, availability, and security and promptly elevate critical issues to the IT Manager.
• Assist with cybersecurity measures and employee awareness.
• Participate in disaster recovery, data backup, and business continuity activities.
• Maintain accurate documentation of systems, configurations, equipment, procedures, and user access.
• Maintain IT inventory and track technology assets throughout the organization.

• Work with outside vendors and service providers to troubleshoot and resolve hardware, software, network, and ERP-related issues.
• Assist with implementation of new technology, system upgrades, ERP enhancements, and continuous improvement projects.
• Develop and maintain procedures for common IT issues and provide training and guidance to employees when needed.
• Perform other duties and special projects assigned by the IT Manager.

• Monitor and respond to daily IT support requests from office and manufacturing employees.
• Troubleshoot issues with computers, printers, scanners, network connectivity, and production-floor technology.
• Create, modify, and maintain user accounts and system access.
• Support ERP/MRP users with access, system, and application-related issues.
• Coordinate with ERP vendors and outside technology providers when additional technical support is required.
• Perform routine system maintenance, updates, patches, and backups.
• Maintain accurate records of IT equipment, software, user access, and system configurations.
• Assist with cybersecurity and system security activities.
• Identify recurring technology issues and assist the IT Manager with developing long-term solutions.
• Support technology projects and system implementations as assigned.

• Prolonged periods of sitting and working on a computer.
• Frequent walking throughout office and manufacturing areas.
• Occasional standing, bending, reaching, and repetitive wrist/hand motions.
• Ability to work in an active manufacturing environment and…