Field Service Technician; REMOTE

Position: Field Service Technician (REMOTE)
Location: Oostburg

Field Service Technician
Location: Sheboygan, WI
Job Type: Hourly, up to 90% travel
Industry: Machinery Manufacturing

Compensation:

• Base pay: $26-$36/hour, depending on experience.
• In-plan compensation: Additional $15/hour while working with customers.
• Overtime pay: Saturday overtime and regular overtime available.

About the Company: A trusted provider of automated packaging systems, offering full-line, turnkey solutions to enhance packaging efficiency. They specialize in user-friendly premade pouch packing machines, cost-effective VFFS baggers, high-speed vertical baggers, and multilane stick packaging machines, serving diverse industries such as food products and pharmaceuticals.

About the Role: As a Field Service Technician, you will be the face of our company in the field, traveling to customer sites to install, troubleshoot, and maintain high-performance packaging and automation equipment.

Your role will combine strong technical know-how with the ability to deliver a premium customer experience that builds long-term trust and relationships.

Responsibilities:

• Install, maintain, and troubleshoot conveyor systems, bagging machines, and flow wrappers.
• Read and interpret electrical schematics and perform safe wiring of secondary equipment.
• Serve as a technical trainer, guiding customers or internal staff through proper machine operation and maintenance.
• Deliver a personable, customer-first experience with each visit – making customers feel supported, heard, and part of the family.
• Document service work using internal tools (ERP experience a plus).
• Collaborate with cross-functional teams to resolve customer issues quickly and professionally.

Who You Are:

• An experienced Field Service Technician or Industrial Maintenance Technician with direct experience working on conveyors, flow wrappers, or bagging machines.
• Comfortable working in food, beverage, consumer goods, or manufacturing environments.
• Have strong electrical troubleshooting skills and can read schematics confidently.
• Naturally customer-facing, personable, confident, and capable of building lasting relationships.
• A mentor at heart – you enjoy teaching others and aren't afraid to lead conversations and offer direction.

Preferred Skills:

• PLC familiarity.
• OSHA/technical certifications.
• Experience in high-speed manufacturing or automation environments.
• Bilingual (a plus).

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