Administrative Manager

Administrative Manager
Bay Terrace Center
rd Ave Bayside, NY 11360
Full-Time Position

Our team is seeking a highly personable, customer service-oriented, organized, and tech-savvy Administrative Manager to serve as a key member of our leadership team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced community environment, and is confident using computer systems, dashboards, and CRM platforms.

Reporting to the Senior Director of BTC, the Administrative Manager oversees year-round administrative operations and supports the Center’s seasonal programming, including the Sports Complex (October-May) and Pool Club (May-September).

• Customer Experience & Membership Engagement:
  • Serve as a welcoming, customer-focused point of contact for members, renters, guests, and staff.
  • Proactively reconnect with past members and renters to encourage renewals and ongoing engagement.
  • Help foster a positive, professional atmosphere that promotes strong morale and community well-being.
• Administrative & Technology Management:
  • Maintain and update dashboards, spreadsheets, and tracking tools for the Sports Complex and Pool Club.
  • Stay current with CRM systems and administrative software; quickly adapt to new platforms.
  • Develop and manage organized systems for member, renter, and staff tracking.
  • Prepare payroll during summer operations and process purchase orders and invoices through designated systems.
  • Design, maintain, and improve filing systems and office procedures.
• Staffing, Training & Scheduling:
  • Recruit, onboard, train, and support office staff.
  • Create and manage weekly schedules for administrative staff.
  • Prepare and lead pre-season, post-season, and in-service trainings.
  • Coach and supervise staff performance, including evaluations and corrective action when necessary.
• Operations, Compliance & Safety:
  • Ensure the safety of all members, renters, guests, and staff.
  • Implement and monitor compliance with NYC Department of Health regulations and all applicable permits.
  • Support facility operations by maintaining efficient office systems and workflows.
• Financial & Strategic Support:
  • Partner with the Senior Director to support financial goals, including budget preparation, expense tracking, and variance analysis.
  • Prepare reports, analyze trends, and communicate key insights to leadership.

• Bachelor's degree required.
• 3-5 years of customer service, hospitality, or administrative management experience preferred.
• Strong interpersonal and communication skills; enjoys working with the public.
• Comfortable using computers, spreadsheets, dashboards, and CRM systems.
• Proven ability to supervise staff and manage multiple priorities.

• Certified Pool Operator (CPO).
• CPR & First Aid.
• NYC Department of Health Food Permit.

• Flexible schedule, including evenings and weekends.
• Availability to work summer holidays:
  Memorial Day, Fourth of July, and Labor Day.

• Ability to walk throughout the facility for extended periods.
• Ability to lift and carry up to 20 lbs as needed.
• Occasional travel to other Common point sites may be required.

• $55,000 - $60,000, commensurate with experience and certifications.

Please submit your resume and cover letter with the subject line “BTC Pool Club Manager” to:
Valentina Lorca-Vlorca