CLA Manager

CLA Manager (Customer Logistics Agents Manager)

The CLA Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You’ll lead a team that manages forecasting, order execution, and customer communication — while driving continuous improvement across the organization.

If you enjoy leading people, solving operational challenges, and being the voice of the customer in a fast-paced manufacturing environment, this role gives you real influence and visibility.

Lead and develop the Customer Logistics Agent team through coaching and performance management

Oversee forecasting and order management processes using ERP systems

Partner with Production, Planning, Quality, Shipping, and Sales to meet delivery commitments

Serve as the internal Voice of the Customer

Drive Lean and continuous improvement initiatives

Monitor service levels, workload balance, and performance metrics

Ensure compliance with trade and export regulations

Support process improvements across the supply chain

Bachelor’s degree in Business, Supply Chain, Operations, or related field

5+ years of experience in customer logistics, supply chain, or operations

Strong understanding of MRP and ERP systems

Experience leading and developing teams

Excellent organizational and communication skills

Poclain Hydraulics is a global leader in hydrostatic transmissions and powertrain systems, driven by innovation, sustainability, and strong customer partnerships.

Join a team where collaboration, continuous improvement, and technical excellence are shaping the future of motion control.

Poclain Hydraulics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.