Safety & Security Manager

Location: Wisconsin Dells

Position Summary

The Safety & Security Manager is responsible for overseeing all security operations functions at Chula Vista Resort. This role ensures the safety of guests, staff, and assets while maintaining compliance with legal and operational standards. The position also leads training, staffing, and strategic initiatives related to security and risk mitigation.
Key Responsibilities

Leadership & Operations:
- Oversee daily operations of the security department
- Develop and implement departmental strategies, goals, and operational plans
- Recruit, train, supervise, and evaluate security personnel
- Create staff schedules and daily task assignments
- Ensure consistent service quality and adherence to company standards
- Maintain a professional appearance and enforce uniform standards

Risk Management & Compliance:
- Ensure compliance with all legal requirements, safety regulations, and sanitation standards
- Safeguard company assets and confidential information
- Serve as liaison between injured parties and insurance providers
- Facilitate recovery of funds related to guest damages
- Maintain vehicle registration and insurance compliance

Security Systems & Asset Control:
- Oversee surveillance systems in coordination with IT
- Maintain tracking of keys, radios, and equipment
- Review incident reports and take corrective action
- Plan and coordinate security for events

Staff Management & Development:
- Develop and implement training programs
- Conduct employee evaluations
- Address performance issues and enforce disciplinary actions
- Provide coaching and performance monitoring

Customer

Experience:

- Ensure high levels of guest satisfaction
- Handle difficult situations professionally

** Must have valid Driver License and good driving record.

Education:

- Required:

High School Diploma
- Preferred:
Bachelor's Degree

Experience:

- Required:

2+ years management experience in a related field
- Preferred: 5+ years

Skills:

- Knowledge of hotel operations
- Leadership and communication skills
- Problem-solving abilities
- Financial and operational management

Physical Requirements:

* Must be in good physical condition.
** Able to lift minimum of 50 lbs.

Body Positions:

Sitting, standing for an extended period of time.

Body Sense:

Have full use of eyes and ears, full power of speech.

Body Movements:

Walking, turning head and torso, bending arms, wrists, and fingers.

Mental Requirements:

Language:

Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.