Spare Parts Operations Manager Job Oostburg Wisconsin USA,Management

Location: Oostburg

Job Description

The Spare Parts Operations Manager leads the Spare Parts team to deliver fast, consistent, and accurate support for customers and internal teams. This role owns systems, data integrity, and process governance for parts operations, while driving revenue growth, margin improvement, and continuous improvement initiatives.

1. Customer Response and Consistency
2. Systems and Data Quality
3. Revenue and Margin Growth
4. Inventory and Fulfillment
5. Team Leadership and Continuous Improvement

Job Duties & Responsibilities

Oversee quoting, order entry, pricing, and fulfillment processes
Maintain ERP and CRM accuracy; publish dashboards for visibility
Develop SOPs and audit compliance regularly
Collaborate cross-functionally to ensure alignment on parts specifications and availability
Drive change management and communication that sustains standards and accountability

KRA # 1 – Customer Response and Consistency

Develop and maintain SLA standards for quotes and order entry
Ensure consistent pricing and communication across all customer touchpoints
Coach team on tone, clarity, and follow-through

KRA # 2 – Systems and Data Quality

Govern parts master data, naming conventions, and documentation
Eliminate duplicates and obsolete records; maintain revision accuracy
Standardized documentation storage and controls

KRA # 3 – Revenue and Margin Growth

Implement pricing strategies and discount guardrails
Drive conversion of spare parts lists into kits and bundled offers
Build and manage repeatable quoting processes KRA # 4 – Inventory and Fulfillment
- Improve fill rate and on-time delivery through planning and supplier coordination
- Optimize buy/build decisions and expedite processes
- Collaborate with Logistics for shipping accuracy
KRA # 5 – Team Leadership and Continuous Improvement
- Coach and develop team members; set clear goals and KPIs
- Build onboarding and training programs for role‑specific competencies
- Lead CI projects to reduce quote cycle time and improve process efficiency
- Align with Engineering, Service, and Quality for change management and feedback loops
Qualifications
- 5+ years in spare parts, aftermarket, or service operations; 3+ years in leadership
- Strong analytical and process improvement skills
Desired Skills
- Packaging machinery or industrial equipment experience
- Lean/CI certification
- Familiarity with BOMs and engineering documentation

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