Center Operations Supervisor

Job Summary

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high‑quality patient care.

• Support front desk coverage and contribute to service teamwork
• Monitor staff attendance and absences and identify coverage plans for expected and unexpected absences
• Monitor provider schedules daily to ensure smooth flow of patient visits
• Manage the transportation schedule to maximize company resources and deliver a positive patient experience
• Complete daily operational rounds to confirm foundational activities have been completed
• Monitor outstanding work queues, checklists and other performance indicators
• Monitor front desk activities for completion, accuracy and quality—including confirmation calls, copay collection and patient experience—and contribute to work when needed
• Help maintain the welcome space and community room to promote a positive patient experience and support growth
• Own facilities management to keep the center safe, clean, and functional
• Depending on the center’s needs, manage hourly staff ranging from front desk staff to medical assistants and phlebotomists
• Support recruitment, hiring, onboarding, retention and performance management of staff as invited by the practice manager
• Leverage practice dashboards and reports to identify areas for operational improvement
• Structure and facilitate service and clinical team huddles
• Engage in service recovery efforts and facilitate resolution as needed
• Champion new initiatives as workflows improve and new services are added
• Champion organizational operating procedures
• De‑escalate conflict as it arises and seek resolution
• Partner with other center leaders—including the Practice Manager and Medical Director—to address staff performance and workflows
• Perform other duties as assigned

• Exceptional problem‑solving and critical‑thinking ability
• Strong collaboration skills and demonstrated success working within a team
• Flexible and positive attitude
• Ability to work in a fast‑paced, often ambiguous environment
• Proactive and adaptable working style; able to take ownership of tasks
• 2+ years professional experience in a customer‑service setting
• 1+ year experience leading a team preferred
• Proficient PC skills
• Associate’s degree required;
  Bachelor’s degree preferred
• US work authorization

Typical pay range: $43,888.00 – $85,068.00
. The position offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs and additional resources.

Anticipated weekly hours: 40. Time type:
Full time.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.