Executive Director - 789794

Executive Director-Wisconsin

The Executive Director empowers client to achieve its mission of facilitating freedom, choice and opportunity through innovative fiscal agent solutions. Individuals in this role are charged with representing client to all stakeholders within their assigned territory. Time is spent at every level, including working with state partners, local program staff, and most importantly our clients. Executive Directors are responsible for identifying growth opportunities within existing programs and forging new business opportunities that enable client to serve more families.

This position may be assigned direct reports with related supervisory responsibilities. The professionalism, work ethic and standards displayed in this position will have a dramatic effect on the reputation and continued success of the company.

Essential Job Functions:

• Establish, foster and grow relationships with key stakeholders including state/program representatives, third party case worker organizations, key decision makers within local, state and national agencies, and advocacy groups.

• Develop strategies to support the growth of existing and new programs through marketing, education and community outreach to potential recipients and social services organizations.

• Act as liaison between the funding entity and client; communicate any opportunities and/or issues that may directly impact the client or client.

• Assist with contract renewals, expansions and contract outcomes; communicate changes that may impact services received and services rendered in a timely and efficient manner.

• Supervise a staff, which involves direct and indirect responsibilities such as interviewing, selecting, training, motivating, providing performance evaluations, overseeing wage and salary administration, and developing goals as well as procedures to ensure achievement of goals.

• Understand and stay up to date on the program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders.

• Represent client publicly at events such as conferences, trade shows, forums, stakeholder groups, pre-bidders, etc., which may require public speaking in order to actively market services to the general public.

• Report program statistics and information to key stakeholders through survey results and regular reporting as necessary.

• Provide one on one and/or group training and support to enrolling employers, employees and contract partners on a regular basis and as needed/requested.

• Organize, structure, and schedule one on one or group training sessions to meet the needs of the client.

• Work a flexible work schedule, including but not limited to weekends, week nights and holidays.

• Travel when needed, including overnight, via ground transportation and/or flight to meet with customers, contract partners, and state level representatives.

Communication

Skills:

• Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues.

• Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities.

• Ability to maintain confidentiality.

• Ability to speak in public, including training.

• Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully.

• Read and interpret written information and procedural documentation.

Responsibilities as a Team Member:

• Take personal responsibility for actions. This is demonstrated through owning problems and problem solving.

• Able to effectively determine priorities and make decisions.

• Work well with other team members and departments. Demonstrate the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments.

• Ensure effectiveness in processes to achieve/seek best practice.

• Demonstrate excellent work standards and be tenacious in completing tasks.

• Be willing to share responsibilities and workload among team members when…