Operations Manager

McFarland Villa Assisted Living | McFarland, WI

Make a Difference Every Day

McFarland Villa Assisted Living is seeking a compassionate, organized, and driven Operations Manager to help lead our community and support exceptional resident care. In this role, you'll partner closely with the Executive Director to ensure a welcoming, safe, and home-like environment for residents while fostering a positive workplace culture for team members. This is an excellent opportunity for a leader who is passionate about senior living, team development, customer service, and operational excellence.

• Promote a warm, supportive, and resident-centered environment.
• Build positive relationships with residents, families, and community partners.
• Respond promptly and professionally to resident and family concerns.
• Participate in resident service planning and customer service meetings.
• Identify opportunities to enhance resident satisfaction and quality of life.

• Foster a culture of teamwork, accountability, and exceptional customer service.
• Support recruitment, onboarding, training, and retention efforts.
• Coach and mentor team members to achieve their highest potential.
• Promote open communication and employee engagement.
• Recognize achievements and support staff development.

• Assist the Executive Director with daily operations and strategic goals.
• Ensure staffing levels appropriately meet resident needs and regulatory requirements.
• Monitor community performance related to resident satisfaction, occupancy, and staff retention.
• Oversee ongoing staff education and required documentation.
• Support community marketing and outreach initiatives.

• Ensure compliance with Resident Rights, HIPAA, and all applicable assisted living regulations.
• Assist with maintaining survey readiness and regulatory compliance.
• Support workplace safety initiatives and injury follow-up procedures.
• Help maintain a safe, attractive, and secure community for residents, visitors, and staff.

• Meets all education requirements established by state assisted living regulations.
• Ability to obtain and maintain Assisted Living Executive Director certification within required timelines.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Professional demeanor with a passion for serving seniors.

• Leadership experience in assisted living, healthcare, senior living, long-term care, hospitality, or a related field.
• Experience supervising staff and managing daily operations.
• Knowledge of assisted living regulations and compliance standards.

• Frequent movement throughout the community during the workday.
• Ability to stand and walk for extended periods.
• Ability to occasionally lift up to 20 pounds and support up to 50 pounds.
• Ability to assist during emergency situations, including resident evacuations when necessary.

At McFarland Villa, we are committed to creating an environment where residents feel at home and employees feel valued. Join a team that leads with compassion, embraces teamwork, and is dedicated to enriching the lives of those we serve.

The employer for this position is stated in the job posting.

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at…