Noah's Ark - Aquatics Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave- and chose to share it with the world.

Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®

Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Aquatics Manager is responsible for overseeing all aspects of the Aquatics and First-Aid departments. This position will work directly with the Facilities Manager to ensure all operations aspects of Noah’s Ark are working effectively and efficiently on a daily basis.

This position will report directly to the Operations Director. We are currently looking for a:

• Manage all aspects of the Aquatics and First-Aid departments and any other assigned areas
• Lead by example, attitude, and as a representation of Noah’s Ark core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Wisconsin labor laws
• Ensure daily sign-in sheets are completed and submitted each day
• Ensure team scheduling and timekeeping activities are completed

• Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns
• Perform thorough departmental audits to ensure that the Aquatics operation is exceeding expectations and maintaining constant compliance with all Ellis & Associates standards
• Ensure compliance with the Americans with Disabilities Act (ADA), American Society for Testing and Materials (ASTM), state regulations, and industry standards
• Provide intense focus on quality, sanitation and safety, while maintaining areas at inspection-readiness at all times.
• Maintain constant vigilance and proactively identify potential hazards; inform Park leadership and/or maintenance team of any such situations in a timely manner
• Provide bathroom breaks for all team members, as needed
• Render first-aid (within scope of knowledge) to injured guests or team members
• Handle operation-related guest concerns and assist with lost children
• Escalate major guest concerns to management or maintenance team in a timely manner
• Ensure that all Park areas are clean and free of hazards, prior to daily opening
• React in a calm and professional manner during emergency situations
• Assist with crowd control in emergency situations
• Ensure all necessary…