Team Member, Restaurant​/Food Service

Contributes to A&W success by providing engaging, prompt service to all guests while serving quality food and beverages in a clean and comfortable environment.

• Makes decisions based on a guest-comes-first attitude.
• Provides quality food and beverages consistently by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guides for all products.
• Provides a clean and welcoming environment.
• Ensures products are stocked.
• Maintains restaurant cleanliness including exterior, restrooms, and dining and counter areas.
• Takes appropriate and immediate action to resolve guest complaints; follows up to ensure satisfaction.
• Maintains a clean and organized workstation and accurately completes duties on cleaning and maintenance checklists.
• Maintains regular and consistent attendance and punctuality.
• Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
• Supports company sales events and promotions; offers additional menu items to guests; remains up-to-date with product knowledge and company communications.
• Ensures the safety of guests and Team Members by following A&W policies and procedures, including those for cash handling and safety and security.
• Maintains positive relationships with Team Members and embraces diversity.
• Works with Team Members to deliver engaging guest service and complete operational tasks.
• Respects management’s authority and completes other duties as assigned.

No experience necessary

• Strong interpersonal skills
• Effectively communicate, orally and in writing with Team Members and guests
• Learn new concepts and procedures quickly
• Work in a team environment
• Develop and maintain effective working relationships with Team Members

Able to lift up to 40 pounds. Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.