Server, Server​/Wait Staff

Position Overview

The Server is responsible for greeting and serving food and/or beverages while creating a warm atmosphere for guests and building a culture of teamwork. Must be well organized, able to work in a fast-paced environment, demonstrate effective communication skills and deliver excellent customer service. Full-Time or Part-Time, Hourly, Non-Exempt.

• Provide immediate attention to all guests upon seating, greet warmly and distribute menus if necessary.
• Ensure guests have filled water glasses while they decide on order, answer questions and make suggestion.
• Take food and/or drink orders; inform cooks about any special instructions.
• When serving meal place dishes by course in front of each person; serve from the left of the person.
• Check back within first few bites to ensure guest satisfaction; replenish drinks condiments as necessary.
• Remove soiled dishes as guests finish, no dirty/empty dishes should be left sitting on the table.
• Suggest dessert or after dinner drinks.
• Verify accuracy of guest check prior to delivering to table.
• Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures.
• Keep tables, dining area and server station clean and tidy at all times.
• Maintain knowledge of menu items including ingredients, preparation and cooking methods.
• Maintain knowledge of draft beer including type, producer, flavor profile, serving portion.
• Maintain knowledge of wine menu including types/varietals, producer, flavor profiles and serving portions.
• Maintain knowledge of cocktail menu including ingredients, preparation, flavor profiles and serving portions.
• Report any complaints to manager as soon as they occur.
• Perform side work, and end of shift duties as assigned.
• Attend staff meetings as requested.
• Perform other duties as assigned by manager.

• High School required, must be at least 18 years old.
• 1-year server experience preferred, but not necessary.
• All Servers are required to take Learn2
  
  Serve Training for Alcohol, Food Handling prior to or within 30 days of employment.
• Demonstrated quality verbal and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings and weekends.
• Positive attitude, professional manner and appearance in all situations.