Host, Restaurant​/Food Service, Server​/Wait Staff

Position Overview

The Host/Hostess is responsible for managing the guest traffic at the door, including efficient seating and assignment to the server while creating a warm atmosphere for guests and building a culture of teamwork. Must be well organized, able to work in a fast-paced environment, demonstrate effective communication skills and deliver excellent customer service.

Full-Time or Part-Time, Hourly, Non-Exempt

• Work in collaboration with the manager on duty to designate shift section assignments
• Manage guest waitlist
• Note and prepare for any special considerations including seating requests, table arrangements, celebrations, allergies, etc
• Ensure dining area is neat, clean and ready for service
• Escort guests to table as appropriate
• Answer phones in a warm and friendly manner, refer to handbook for scripting
• Monitor guest experience to ensure satisfied service and notify server appropriately
• Actively look for opportunities to exceed service standards, for example:
  • Provide information regarding local area points of interest
  • Help with directions, arrangements for transportation/accommodations if needed
  • Find ways to make guest experience distinct and extraordinary
• Thank guests as they leave and invite them to return
• Report any complaints to manager as soon as they occur
• Perform side work, and end of shift duties as assigned
• Attend staff meetings as required
• Perform other duties as assigned by manager

• High School required
• 1-year experience in Food & Beverage preferred, but not necessary
• All employees are required to take Learn2
  
  Serve Training for Alcohol, Food Handling prior to or within 30 days of employment
• Demonstrate quality verbal and interpersonal communication skills
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings and weekends
• Positive attitude, professional manner and appearance in all situations