Cafe Coordinator, Kohler Waters Spa

Opportunity

The Cafe Coordinator provides supervisor support to various F&B outlets including Wellness organizations through a variety of administrative and operational tasks . Manage all guest requests, complaints and questions and ensure that all aspects are communicated to the appropriate leadership . Associate schedule is flexib le and includes working any shifts during hours of operation at respected location . This includes but is not limited to nights, weekends and holidays.

Work Mode:
Onsite.

Location:

Onsite – Kohler, WI.

• Assist management with daily administrative tasks to include but not limited to the curation of SOP’s, weekly schedule, documentation of sales, orders/requisitions, organization of FOH operations.
• Recruit new staff, train new staff and assist in the retention of current staff.
• Accurately process all new hire and employee change paperwork in a timely manner.
• Work with staff and management team to ensure proper cost controls, shrink and inventory levels.
• Manage and accurately account for inventory monthly.
• Understand the health benefits that fruits and vegetables provide.
• Greets guests with enthusiasm and presents them with the menu.
• Suggest food and beverages to the guest utilizing appropriate methods to upsell, to include the health benefits of supplements and superfood smoothie add ons.
• Take food and beverage orders from the guest and accurately enter into Point of sale (POS) system.
• Process payment transactions for internal and external guests in a timely manner.
• Communicate effectively to the guest and aid with questions.
• Coordinate with cafe staff to ensure smooth operations and guest satisfaction.
• Assist with food and beverage service per order.
• Observe guests and ensure their satisfaction with the food and service. Provide service recovery if necessary.
• Promptly respond to guests with any additional request or questions regarding menu or supplement offerings.
• Understands and can communicate products and services available at the resort.
• Assist with stocking, dry goods inventory levels and maintaining the restaurant par stock levels and side station.
• Ability to accurately curate a purchase order.
• Train caféfront of house staff consistently and intentionally utilizing two-week training SOP.
• Utilize all café SOP’s (and update when applicable) and follow opening and closing checklists consistently.
• Create and execute special projects and assignments to include but not limited to R&D of monthly drinks specials and monthly smoothie specials.
• Communicate effectively with other department managers within resort.
• Perform the responsibilities of Baristas as needed.
• Complete all tasks as assigned by leadership.

This is a full-time position working weekends and weekdays. Hours vary between 5:00 am - 9:00 pm.

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Supervisory experience preferred.
• Availability to work various operational hours. This includes but is not limited to nights, weekends, and holidays.
• Ability to c ross-train in multiple cafes, to i n clude back-of-house operations, such as juicing, to support the broader F&B team as needed to ensure a sustainable and efficient workflow .
• Minimum 3 years of experience in specialty coffee or luxury hospitality, with demonstrated leadership or supervisory aptitude.
• Strong interpersonal skills, time management, and attention to detail. Proven ability to train others, manage multiple projects simultaneously, and maintain poise in high pressure environments.
• Possession of, or ability to obtain, a Ser v Save Certification with the National Restaurant Association or equivalent.
• Mastery of espresso machinery, milk science, latte art, nitro systems, and POS operations.
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