Bar Lead - Viroqua Café

About Wonderstate Coffee

For us, coffee is a source of wonder. Since 2005, Wonderstate has roasted earnest and extraordinary coffees that honor relationships and champion our collective future. As the 2010 Roast Magazine Roaster of the Year and five-time Good-Food award winner, our mission continues to expand with three cafes and strong customer relationships in grocery stores, coffee shops, and offices around the Upper-Midwest and all over the country.

Yet like the Driftless region we call home, we know you don’t have to be big to make an impact. From our industry-leading minimum price guarantee to farmers, to our 100% solar powered roastery, 5% Giving program, and embracing a healthy work-life balance for all staff, we’re working to do our part.
We're seeking collaborative, curious, and kind people to join us and to build our collective future, together.

The Bar Lead serves as a member of the café management team who leads and supports the
Baristas in creating a café experience that brings Wonderstate’s core values to life. The Bar
Lead is a role model for others in creating a hospitality experience that is second to none,
working closely with the Cafe Manager and Coffee Department to create a positive work
environment centered in Wonderstate’s values and achieve the café’s goals.

• Telehealth, Dental & Vision*
• Supplemental Insurance*
• Retirement Plan
• Wellness & Commuter Reimbursements
• Free coffee to each employee
• Shift meals & drinks
• Wonderstate discount on food, beverages & merchandise

* Benefits are eligible to employees working 20 hours or more per week.

• Direct and train Baristas at the Wonderstate Café
• Provide every customer with a positive experience centered in joy and wonder
• Uphold and execute all coffee equipment preventative maintenance
• Honor relationships within the team, give and receive feedback respectfully, express
  gratitude to others, and actively contribute to a positive team environment
• Serves as a resource for cafe staff support and questions in absence of the Cafe Manager
• Manage inventory and the product ordering process for coffee and other front of house items
• Ensure high quality in our products and services, and provide feedback to Barista staff on achievement of quality
• Maintains an impeccably clean workspace
• Uphold front of house processes and procedures. Provide direction to Baristas on these
• Work with the Café Manager to direct the daily operations of the café front of house
• Serve as the go-to for Barista questions and support when the Café Manager or Owners are not on-site
• Oversee the COGS for drinks and work with the Café Manager on recommendations for improvement
• Develop stellar specialty drinks that convey Wonderstate’s dedication to Excellence. Always.
• Provide coffee and drink education during all staff meetings to support the learning and growth of the team
• Exemplify the core values of Wonderstate

This position serves as a shift lead/manager on duty and is responsible for supervising and providing direction and performance feedback to Baristas in collaboration with the Café Manager. The Lead is involved in the hiring process, assists the Café Manager in the termination process, and makes independent decisions on inventory and quality control.

• Intermediate to advanced skills with drink making / coffee brewing
• Desire to support others and build a strong team environment
• Outgoing customer service enthusiast
• Skilled in remaining calm and personable in a fast-paced environment
• Communicates respectfully, clearly and promptly with team members and customers
• Ability to bring joy to customers and team members, and engage with our community
• Strong organization and time management skills with a…