Customer Service Lead - Part-Time

Customer Service Lead

Join Our Burlington team as a Customer Service Lead! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and thrive in a fast-paced environment, you’re a great fit for this role.

As the Part‑Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and core values in mind, and ensuring a customer‑first focus while maintaining friendliness, speed of checkout, and high‑quality service.

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience.
• Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $14.73 per hour

Location: 01779 - White Lake

Posting Number: P-2

Address: 9052 Highland Road, 48386, White Lake

Position Type: Regular Part‑Time

Career Site Category: Store Associate

Position Category: Retail Store