Customer Service Rep - PT

• Location 165 S Lake Ave,Phillips, WI, 54555,United States
• Base Pay $13.00 - $14.00 / Hour
• Job Category Cenex
• Employee Type Non-Exempt Part-Time
• Manage Others No

Description

Our Customer Service Representatives (CSR)/Cashiers are responsible for providing excellent customer service, cashiering, stocking, general cleaning, etc. They will assist customers with a friendly attitude and serve our customers in a friendly, efficient manner that promotes a favorable image of the cooperative and serves the needs of the customer.

• Friendly Attitude: Greeting customers with warmth, showing empathy, and being genuinely happy to help.
• Efficient Manner: Providing prompt, effective solutions without unnecessary delays.
• Favorable Image: Ensuring every interaction reflects positively on the cooperative, building brand trust.
• Serve Customer Needs: Actively listening to understand and resolve issues, making customers feel valued.
• Actively engages in cross‑selling other products to customers to satisfy the customers’ needs and obtain our internal goals.
• Operate a cash register/credit card terminal and accurately count/handle money transactions.
• Perform duties related to opening and closing the store for business and prepare routine daily shift reports, securing all cash and operating the security system.
• Process patronage points and explain the program to customers.
• Perform stocking and shelf maintenance duties within the station.
• Perform indoor/outdoor housekeeping and maintenance duties to include, but not limited to shoveling snow, sweeping/mopping, emptying trash and general cleaning of restrooms/shower and lounge areas (where applicable).
• Reports to work at the assigned/scheduled time.
• Perform other duties as assigned by management.

• Must be patient and helpful to exceed the customer’s expectations.
• Must possess basic computer skills to operate scanners, registers, calculators, etc.
• Must be able to follow verbal and written directions in regard to paperwork and daily reporting.

Schedule includes weekends and holidays, flexibility is essential.

Smoke-free environment that will be primarily indoor work but at times will be exposed to heat/cool outdoor temperatures as well as when entering coolers.

Must be able to lift a minimum of ten (10) pounds frequently and up to fifty (50) pounds occasionally.

Fast‑paced environment requiring frequent bending, squatting, stooping standing up to 9 hours per day.