Assistant Deli Manager

Location: Black River Falls

Job Description The Assistant Deli Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Assistant Deli Manager is to oversee production, associates, customer satisfaction and standards for the Deli Department. In addition, the Assistant Deli Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department.

As a part of the Hansen’s IGA Market leadership team, the Assistant Deli Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties & Responsibilities Serve customers in the Deli Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Manage all areas of the Deli Department, consistently leading by example and applying effective management techniques

Oversee weekly production scheduled for the Deli Department Ensure that the Deli Department is always full and fresh with the best quality deli products

Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized

Maintain and update weekly reports (purchasing, sanitation and inventory)
Order inventory based on reports (shrink, overage, expired, etc.)Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

Create and maintain schedule, including schedule changes and time-off requests

Create attractive Deli Department displays and end caps based on specific sales for the week Communicate with Store Director/Assistant Store Director regarding department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques

Attend store-level management meetings

Participate in additional training and leadership activities as directed

Assist with store promotional sales events and catering events as needed

Operate, maintain and clean deli equipment including knives, ovens, fryers, dishwashers, coolers and slicers

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other Deli Department duties, including cooking, as needed

Qualifications

Must be a minimum of 18 years of age due to required operation of Deli equipment

Prior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is required

Ability to successfully lead, coach, train, develop and motivate a team Ability to provide clear direction and delegate responsibilities to a team after determining department needs

Strong understanding of department financials and the ability to manage budgets to meet financial goals

Strong knowledge of local and state health, sanitation and safety regulations

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to work effectively in a fast-paced environment

Excellent communication, organizational and planning skills

Ability to make independent decisions regarding department needs and priorities

Strong verbal and written communication skills

Strong sense of urgency, time management, prioritization and multitasking skills

Strong sense of team – ability to anticipate the needs of the team Strong computer skills, working knowledge in Microsoft Office product suite

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Exceptional customer service skills

Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

Ability to stand, walk, lift, bend, push/pull for extended periods of time Ability to lift up to 50 pounds
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