Store Team Lead - Time Shift

Company Store Team Lead – Day Time Shift

This position is responsible for providing and ensuring our customers with an excellent shopping experience. Position requires an on-floor presence and leadership throughout the day for store members. The position will be "hands on" assisting in training, customer service, daily floor activities and adjustments based on the instructions by store management.

To include the following: (Other duties may be assigned)

Operations

• Assist management to determine the best practice for processes, work assignments, and prioritize work to enhance customer experience. Ensures leadership coverage throughout daily operation including opening and closing of the building and all related processes.

Supports the execution of processes, work routines, assignments focused on staff development and continued growth directed by management.

• Monitors daily store conditions for product mix, merchandising standards and food safety to meet customer service expectations.
• Monitor daily duties of all employees throughout the day. Directing and ensuring that all tasks and duties are being complete
• Order, manage and maintain inventory, product mix, and merchandising standards sufficient to meet organizational plans and goals.

Customer Service

• Provide a total shopping experience that will exceed our customers' expectations.
• Maintain store presentation that represents Nueske's Heritage and theme ensuring merchandise is well stocked.
• Identify and react to customer service needs or execution concerns providing feedback to management.
• Support management's training initiatives to ensure outstanding customer service is provided to every customer.
• Possesses high ability to anticipate customers' needs and the demands of a fast-paced retail environment.

Lead Responsibilities

Directly assists management to monitor all employees in the Company Store. Carries out lead responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, performing, assigning, and directing work; monitoring tasks to ensure they are done in a timely manner. Communicate directions to the team and provide direct feedback and support to store management. These duties are not meant to be all-inclusive, and other duties may be assigned.

Competencies

• Analytical – Uses feedback to modify designs;
  Applies design principles;
  Demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Project Management – Coordinates projects;
  Communicates changes and progress;
  Completes projects on time and budget.
• Technical Skills – Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication – Writes clearly and informatively;
  Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Visionary Leadership – Displays passion and optimism;
  Inspires respect and trust.
• Change…