Account Manager

Location: North Prairie

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh!

We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions - the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our

Purpose:

"Preserving customer valuables through refrigeration." For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

* Vacation and Personal Hours (after only 30 days!)

* Competitive Wages

* Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

* 401k and Profit Sharing

* 10 Paid Holidays

* Flexible Schedules

* Casual Dress Code

* Wellness Programs and Incentives

* Steel Toe Reimbursement

* Employee Engagement Programs

* One-time Home Computer Reimbursement

* And more!

What Will You Do?

Under the direction of the Director of Strategic National Accounts, this position is responsible for post-sales support of key accounts to project completion. The primary focus for this role is nurturing and expanding relationships with existing strategic accounts This position will act as the client's internal advocate, coordinating across departments (engineering, service, marketing, supply chain etc.).

Essential Responsibilities:

* Direct and coordinate sales strategies, procedures, and pricing strategies to maximize revenue and profits for Zero Zone

* Client Relationship Management

* Serve as the primary point of contact and trusted advisor

* Build and maintain strong, long-term relationships with key stakeholders across departments

* Lead tactical Monthly meetings and yearly account planning reviews

* Plan, promote, and organize training activities related to continuous improvement of product and installation knowledge with Customer and Customer assigned contractors

* Resolve customer complaints, monitor resolutions, and maintain client relationships while working internally to determine root cause and corrective actions

* Strategic Planning & Forecasting

* Collaborate with internal teams to prepare for strategic planning sessions and dry runs

* Provide insights into market trends and customer behavior to inform product development and pricing strategies

* Identify growth opportunities within accounts and develop strategies to expand product penetration

* Cross-Functional Collaboration

* Work closely with sales, marketing, engineering, and product teams to decide what solution meets their needs

* Work closely with sales, marketing, engineering, and product teams to execute on program

* Coordinate internal resources to support customer initiatives (date changes on delivery)

* Support internal accounting and sales team in daily program management activities

* Operational Execution

* Manage access to client systems and ensure readiness for bid processes

* Lead and oversee the bid process for Customers as required

* Lead or participate in innovation days, trade shows, and field visits

* Other duties as assigned

Requirements for Effective Performance:

* Bachelor's degree plus 1 - 5 years' experience

* Inside Sales, Project Management, or Outside Sales background as part of prior responsibilities preferred

* Requires overnight travel approximately 10-15% of the time

* Current valid driver's license with a safe driving record

* Strong Customer Service Attitude required

* Computer proficiency - Microsoft Office Suite

Skills/Abilities/Specifications:

* Leadership skills to positively influence and educate others

* Self-starter with the willingness to learn and grow with an ability to establish plans independently with limited direction or supervision

* Exceptional organizational skills with focus on attention to detail

* Excellent communication and presentation skills to convey vision

* Proven ability to analyze current business issues, end-user needs.

* Must possess technical aptitude to understand product capabilities and consumer needs.

Behavioral & Environmental Requirements:

* Maintain a positive work attitude. Zero Zone expects all employees to behave and…